Frequently Asked Questions

How do I purchase items from the store?

Browse our store catalog here, and add items to your shopping cart. If an item's cart button says "Brokered @ ...", then it is sold at another website, and clicking on its button will take you to that website to complete your purchase. If an item's price says "Backstage Pass Exclusive," then you need a Backstage Pass Subscription to download that item. Once you have added all the items you want to your shopping cart, click on the "Proceed to Checkout" button and follow the instruction. If you are only downloading free items (including Backstage Pass Exclusive items), then the "No payment information required" option will be selected automatically during the checkout process. Once your order is complete, you will get an email with the download links for your items. The items will also be available in your account in the "My downloaded items" section.

Do I have to have a PayPal account to purchase?

No, we also accept credit cards directly on our website.

Can I pay with another payment method, like a check?

Yes you can. Please contact us and we'll work with you to complete your purchase.

Is the website secure?

Yes, our site uses SSL security for all login, account, and checkout pages. In addition, all payments are processed directly through PayPal, so your financial information is not stored on our server at any time.

What do I do if I accidentally purchase an item twice?

If you make a duplicate purchase, please contact us and we will give you a refund or exchange.

What if I have problems downloading my items?

Please contact us with the name of the item you are having trouble downloading, and we'll fix the problem as soon as we can.

What if an item is broken, or isn't working for me?

If you are having problems with a product, contact us with the details. If we can't fix the problem, we'll refund your money.